![]() ![]() Amazon Music services are downĪmazon Music can crash sometimes, too. If you recently got a new router or changed router settings, then a network firewall could be preventing Alexa from connecting to some services - Amazon has a list of the ports you need to keep open, or you could disable router firewalls completely and then try again. If your router has run into a bug, your home internet may be down completely and need to be rebooted. If your Alexa device is too far away from your router, it may not be able to make a solid connection. Even if there aren’t any updates available, it’s a good idea to unplug devices like Echos, wait for a minute, then plug them back in and let them perform a basic reboot. Use the app to search for any updates and apply them. If it’s been a while since you used the Alexa device, go to the Alexa app and tap Devices to find the speaker you’re using. Here are a few things that may be going on, and what you should do next to fix them. It could be anything from Wi-Fi issues to settings that need an adjustment. There are many reasons why music might not be playing on your Alexa device. ![]() Why won’t my Amazon Music play on my Alexa? Amazon has about 75 million songs, including tunes that support Dolby Atmos, 360 Reality Audio, and other sought-after formats, although not all those will be available depending on your subscription. Prime members do get access to around 2 million songs for free with their own subscription, but it shouldn’t be confused with a true Amazon Music subscription. A single-device plan will cost you $5 per month, while an unlimited plan will cost $9 per month (although you get a discount if you are an Amazon Prime member). Of course, Amazon Music does require a subscription fee. Best Amazon Alexa accessories: lights, plugs, thermostats, cameras, and more ![]()
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